Recruiting software by BlackDog - support.


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Technical Support
Gopher's recruiting software customers receive 30 days free support and training. Training is scheduled in one-hour blocks. Optional support agreements entitle customers to 1/2 hour of phone support per month. The support is non-cumulative from month to month. Customers on a Gopher Support Plan will receive all upgrades at no charge. Gopher has at least 3 minor and 1 major upgrades every year. Both minor and major upgrades add new features and functionality to Gopher and insure compatibility with the latest release of Microsoft products. The 30 days of free support starts when a BlackDog engineer has installed and completed the Gopher installation checklist on all PC's licensed to use Gopher.

Training on our staffing software after the 30 day period conducted over the phone will be provided at the rate of $160 per hour. On site training beyond the previously described is available for all customers at the rate of $1000 per day plus travel expenses. Blackdog will train on the use of our recruitment software.  It is expected that our customers have a good understanding of the executive search business.

Conversions of data in legacy systems to Gopher will be provided at the rate of $160 per hour. We have performed hundreds of conversions and none has cost more than $1800.  We will import large blocks of resumes for 10 cents per resume into gopher's resume database .

Custom Modifications
Modifications and additions to the printed/emailed output of Gopher i.e. resumes, letters and reports, can be provided at the rate of $160 per hour. Modifications to the Gopher screen and or database can be provided at the rate of $160 per hour. Note: Modifications to Gopher screens and database are not recommended because of the ongoing cost to support such modifications.

Consultation services will be provided at the rate of $160 per hour. BlackDog Recruiting Software, Inc. can provide expert level consultation services for departmental re-structuring, job descriptions, procedures and recruiting methods to make the most effective use of the Gopher system. Consulting for agency and recruiting function startups in human resource departments can also be provided

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Copyright 2006, BlackDog Recruiting Software Inc.
PO Box 3004 Crested Butte, Colorado, 81224
Contact us:
Phone: 970 349 0364