How did you learn to type? To sew on a button? To make
an omelet?
Did you (A) receive instruction; or, (B) did you
figure it out for yourself?
If you're like me, the answer is (C) both.
I took a typing class in high school, but had to teach
myself how to cut and paste. My mother taught me how to thread a
needle, but when a button came off my shirt 10 minutes before a TV
interview, I had to improvise in a hurry.
As for the omelet, my college roommate showed me the
ropes; but over the years I tweaked his recipe, and my eggs are far
superior.
Training vs. Self-Reliance
The point is, most everything we do combines formal instruction with
trial and error. Otherwise, there can be gaps in our understanding
or performance. And the same is true with recruiting.
For example, some recruiters are information addicts.
They constantly seek out all manner of training and coaching, but
seem to make the same mistakes over and over again.
At the other extreme are the autodidacts—those
who are totally self-taught. As a trainer, autodidactic recruiters
drive me crazy, because you can't teach them anything. By nature,
they're resistant to any method they didn't figure out for
themselves.
The Best Teacher of All
I've found that the most successful people—recruiters or
otherwise—are receptive to training and eager to stand on the
shoulders of giants. They're comfortable working within a system, as
long as they get good results.
But people also have a sixth sense for when a system
breaks down, or they need an answer that can’t be found online or in
their training materials. At that point, their inner coach kicks in,
and they begin to look for ways to solve problems, or at the very
least, learn from their mistakes.
That's why I love the expression, "Success is a poor
teacher." No matter how rigorous your training, there's no better—or
more personal—learning experience than a setback or a failure. Being
forced to learn on the fly can be difficult and frustrating. But as
Tony Robbins once observed, there's a lot to be gained from turning
the frustration of a problem into fascination for the solution.
Giant leaps in proficiency rarely occur as a result of
preparation alone. Rather, success has a way of arriving just in
time, at that lonely intersection where formal training and the need
for self-preservation collide.