The Art and Science of Making Recruiting Calls

A recruiting call involves 5 phases:

      Introduction

      Probe and Present

      Close

      Uncovering Objections

      Reassurance

How a person uses her/his voice in each of these phases is very critical to the performance of each phase.  The figure below is a checklist for evaluating voice techniques.

 

Category

Good

OK

Needs Work

Accent

 

 

 

Authoritative

 

 

 

Comprehension

 

 

 

Diction

 

 

 

Enthusiasm

 

 

 

Face

 

 

 

General Reaction

 

 

 

Grammar

 

 

 

Listening

 

 

 

Pronunciation

 

 

 

Rhythm/Variety

 

 

 

Thought Structure

 

 

 

Tone

 

 

 

Volume

 

 

 

 

More:

Turning the Call

Words - The Tools of the Recruiter